Last Updated: 01/01/2025
1. Overview
Thank you for shopping with Torsha Sport.
This Shipping Policy outlines how we process, handle, and deliver your orders placed through our online store or authorized sales channels.
By placing an order, you agree to the terms below.
2. Order Processing Time
- All confirmed orders are processed within 1–2 business days (excluding Sundays and public holidays).
- Orders received after 5 PM IST are processed the next business day.
- Once your order is processed, you will receive an email and/or SMS confirmation with tracking details.
Note: During sales, festive seasons, or high-volume periods, processing may take slightly longer.
3. Shipping Time & Delivery Estimates
We partner with trusted logistics providers like Blue Dart, Delhivery, Ekart, and India Post to ensure timely and safe delivery.
| Region | Estimated Delivery Time |
|---|---|
| Metro Cities | 2 – 4 business days |
| Other Urban Areas | 3 – 6 business days |
| Rural / Remote Areas | 5 – 8 business days |
Delivery timelines are estimates and may vary due to weather, courier delays, or unforeseen circumstances.
4. Shipping Charges
- Free shipping on all prepaid orders above ₹1000.
- For orders below ₹999, a flat shipping fee of ₹100 may apply.
- Cash-on-Delivery (COD) orders may incur an additional handling fee of ₹99.
All charges (if applicable) are displayed at checkout before payment.
5. Order Tracking
Once your order is shipped, you will receive a tracking link via email/SMS.
You can also track your order on our website by visiting the “Track Order” section and entering your order ID.
6. Delays or Delivery Issues
If your order has not arrived within the estimated delivery period:
- Check the tracking details for the latest update.
- Contact the courier partner directly (using the tracking ID).
- If unresolved, contact Torsha Sport Support at [Insert Email / Phone].
We will assist in coordinating with the logistics partner to resolve the issue promptly.
7. Incorrect or Incomplete Address
Please ensure your shipping address and contact number are correct when placing an order.
Torsha Sport is not responsible for delays or lost packages due to incorrect or incomplete address details provided by the customer.
8. Damaged or Tampered Packages
If you receive a parcel that appears tampered, damaged, or opened, please:
- Refuse to accept the delivery, and
- Notify us immediately at [ admin@torshasports.in] with photos.
We will initiate a replacement or refund process as per our Return & Refund Policy.
9. International Shipping
Currently, Torsha Sport ships only within India.
International shipping options will be introduced soon—please stay updated via our website and social media pages.
10. Contact Us
For questions regarding shipping, delivery, or tracking, reach out to:
Torsha Sport
📧 Email: admin@torshasports.in
📞 Phone: +91-7908214057
🏢 Address: Purba Kathalbari, Shilbari Hat, Alipurduar, 736204, West Bengal, IN