Brand: Torsha Sports
Website: https://torshasports.in
Products: Shport Shoes and other sports goods
At Torsha Sports, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which products purchased from our website may be returned, replaced, or refunded.
Returns are accepted only within 7 days from the date of delivery, unless otherwise stated. To be eligible for a return, the product must be unused, unworn, unwashed, and in its original condition with all original packaging, tags, and labels intact.
Products showing signs of use, damage, or alteration will not be eligible for return or refund. Items returned without original packaging may also be rejected.
In case of a defective, damaged, or incorrect product delivered, customers must contact us within 48 hours of receiving the order with clear photos or videos of the product and packaging for verification.
Once the returned product is received and inspected, we will notify you regarding approval or rejection of the return or refund. Torsha Sports reserves the right to make the final decision on all returns.
If approved, refunds will be processed to the original payment method used at the time of purchase. Refund processing time may take 5 to 10 business days depending on the payment provider.
Shipping charges, if applicable, are non-refundable unless the return is due to a defect, damage, or error from our side.
Exchanges are subject to product availability. If the requested replacement is unavailable, a refund may be issued instead.
Certain items may be non-returnable or non-refundable due to hygiene reasons, clearance sales, or promotional offers. Such exclusions will be clearly mentioned on the product page.
Customers are responsible for return shipping costs unless the return is due to an error or defect on our part.
Torsha Sports reserves the right to update or modify this Refund & Return Policy at any time without prior notice. Changes will be effective once posted on the website.
This policy shall be governed by and interpreted in accordance with the laws of India.
For any questions regarding refunds or returns, please contact us through the Contact Us page on our website.